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Formfile Terms and Conditions for Online Purchases.

Operating Entity

This website is operated by Formfile Records Management Group Pty Ltd. (Formfile) Our postal address is PO Box 716, East Bentleigh Victoria Australia 3165. You can also reach us by email on info@formfile.com.au, by fax on +613 9575-6677 or telephone on + 613 9575-6666. By accessing and using this site you accept and adhere to them. If you do not accept the Terms of Use, please do not use this site.

Privacy Policy - General

Your privacy is important to us.

Information Collected

We only ask for your personal or company information when it is required to respond to an enquiry you have submitted on our website, to subscribe you to our email newsletter or to purchase our Records Management products and services online.

This information is only used to fulfil your request and is not passed on to any third party. You may contact us at anytime to find out what personal information we have recorded and to request the information be changed, updated or deleted.

We only record your email address if you have given it to us to subscribe to our monthly newsletter. If you have given us your email address in the past but no longer want to receive our newsletter, please email us at the address shown above.

When you visit our website, our web host automatically records general information about your visit, but does not record any personal information about you.

This information is recorded and used for statistical purposes only and includes: your server address; the date and time; pages you have accessed and documents you have downloaded while on our site; the previous site you visited; and the type of browser used.

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy.

Privacy Policy – Online Shoppers

Formfile will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

When does Formfile disclose the information it collects to outside parties? Formfile does not sell, trade, or rent your personal information to others. Formfile may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Formfile, our users, or others.

What information do we collect and how do we use it? When you place an order through this website, we need to know your name, e‐mail, phone number, address. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

Terms and Conditions for Online Purchases

Thank‐you for visiting Formfile. We want your shopping experience to be an enjoyable and positive one. Therefore we have prepared the following for your information and all content should be read prior to any online purchases.

Pricing and Availability of Products and/or Services

All pricing on this website are displayed in Australian Dollars (AUD) and is inclusive of 10% Goods and Services Tax (GST) unless otherwise stated. We reserve the right to change any price at which we offer our products or services and to correct any errors in pricing contained on our web site. While we fully honour all of our commitments, Formfile shall have no liability for any such changes and/or errors and we are not bound to fulfil orders at outdated or erroneous prices. All products and services are subject to availability and we give no guarantee in this regard. We endeavour to have information on our website accurate at all times. However, you acknowledge and accept that the website information is subject to change at any time and may not necessarily be up to date at the time of your visit. All products comply with relevant Australian Standards and applicable laws. If we are unable to supply a product as described a full refund will be offered.

Dispatch of Goods

Generally goods will be dispatched within 2 days of the order being received. Changes to this will depend on the product ordered and whether the item is in stock. We will generally contact you if delivery should be unreasonably delayed for any reason. Method of dispatch will be governed by the type of product ordered.

Cancellation of Orders / Refunds

Orders may only be cancelled if goods have not already been dispatched. If goods have been dispatched but not yet delivered (in the case of truck deliveries), a refund less cost of the delivery fee will be considered. If goods have been posted then no immediate online refund can be processed. If goods are returned to us in original condition within 7 days a refund (less postage or delivery fee) will be performed. Refunds are processed via same method as original payment (ie payments made by credit card will be refunded via credit card). Refunds do not apply to Personalised items.

Intellectual Property and Copyright

All material appearing within this web site is protected by copyright and other intellectual property laws within Australia. Protected material includes but is not limited to graphic and text content, design principals, emails, and all forms of files hosted on this domain. You agree not to publicly display, broadcast, publish, sell, reproduce, link to, or circulate in any other manner the material on this site without the express written consent of Formfile. Your use of our site acknowledges Formfile ownership of all intellectual property and copyright of all content within this domain.

Website Availability

The Formfile web site is hosted in Australia and we are committed to improving this site on a continual basis, however we do not warrant that the site will be continuously available at all times and it is expected that at times unforeseeable interruptions to this service may occur. Such activities are potentially outside our control.

Use of the website

This website is to be used for online purchasing of Formfile products. You agree not to attempt to change, add to, remove, modify, deface, redirect, hack, decompile, block access to, cause unnecessary bandwidth loads or otherwise interfere with this website, the domain, associated email, or any material, images or content display on this website. Any such activity will be deemed an attack on the site, and logs will be handed to Australian Law Enforcement agencies for investigation and prosecution to the fullest extent permissible by law.

Limits of Liability

In no event shall Formfile or its partners, employees or clients be liable for any damages whatsoever, whether direct, indirect or otherwise arising out of or in connection with the use or performance of the website except where such instance cannot be excluded, or where Formfile is required to accept by law. Should Formfile become liable for any such condition or warranty, liability shall be limited at its option to substitution/re‐supply of products or refund of any moneys expressly given to Formfile for the part of sale (pro‐rata) affected by such dispute.

Indemnity

You indemnify Formfile, its clients, affiliates, employees, advertisers, agents, and third party product or service providers from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage, including legal fees, incurred or suffered by you or by us as a direct or indirect consequence of your accessing, using or transacting on this site or your attempts to do so and any breach by you or your agents of these terms and conditions.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the State of Victoria, Australia. In the event that a dispute arises from these Terms of Use, you agree to submit to the non‐exclusive jurisdiction of the courts of Victoria, Australia. If any part of these Terms of Use is found to be invalid or unenforceable, it shall be severed without affecting the remainder.

Web site content and product information

All product photos are for reference only and any accessories shown are for display purposes unless otherwise stated. Accessories are not included unless specified in the product description text. Some photos may show two or more items to allow you to see the product from different angles. Products are all sold individually unless otherwise stated in the product description. Products may vary slightly to the pictures shown including colour variances. From time to time manufacturers may alter a product specifications, colour or dimensions. In the event of a slight variation, we will ship a product which may differ slightly to the sample shown. In the event of a major variation we will contact you for approval before shipping the goods. If we ship an item different to the sample shown you are entitled by law to return the item for a full refund including the cost of postage or delivery.

Faulty Goods

If you think there is a fault with an item you have received, contact us immediately for a replacement or refund.

Cancellation of Orders / Refunds

Orders may only be cancelled if goods have not already been dispatched. If goods have been dispatched but not yet delivered (in the case of truck deliveries), a refund less cost of the delivery fee will be considered. If goods have been posted then no immediate online refund can be processed. If goods are returned to us in original condition within 7 days a refund (less postage or delivery fee) will be performed. Refunds are processed via same method as original payment (ie payments made by credit card will be refunded via credit card). No refunds will be given without a receipt.

Promotions and Competitions

Other Terms and Conditions not listed herein and applying to Formfile promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.

Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

Credit Card Details

All credit card payments are processed securely via PayPal depending on customer preference. Payment by credit card is the fastest way to receive your order as there is no clearance delay.  Formfile does not store any credit card details.

What about Cookies?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the online ship portion of the Formfile website. Cookies are used to store your shopping cart information.

Your Consent

By using our website, you consent to the collection and use of this information by Formfile. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Secure Transactions

We offer Credit Card processing (via PayPal), Direct Deposit, and phone ordering. Credit Card payments are made directly through PayPal.

Delivery Policy

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re‐send the order to the correct address at our expense.

While we make every effort to deliver speedily, unfortunately, we are unable to guarantee time of delivery.

It is the responsibility of the customer to inform Formfile if an order does not arrive. Once we learn an order has not arrived, we will lodge enquiries with the relevant logistics and transport departments to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place, or during the time of delivery.