Formfile Help Centre

Formfile Help Centre
Get a quote »

Request a quote


  

* These fields are required

Frequently Asked Questions.

1] What’s an authorised signatory?

An authorised signatory is someone who is permitted to order boxes or files from our Records Centre.


2] How do I become an authorised signatory?

Have a current authorised signatory from your company complete an authorised signatories form advising us that you are authorised and to which departments you have access. Download and complete the Authorised Signatories Form Then email the completed form to customerservice@formfile.com.au

Download Authorised Signatories Form   (Check your download folder) 


3] How do I order boxes or files from the Records Centre?

Complete a customer service request form and email to customerservice@formfile.com.au Or logon to EDC Active web.

Download Customer Service Request Form   (Check your download folder) 


4] What is EDC Active Web?

EDC ActiveWeb™ is a single integrated web based software platform that allows you to manage your entire catalog of information – including imaged documents, off-site records, and back-up tapes – easily and with minimal effort. Virtually all fields in EDC Record Center Software are indexed and searchable including a 250,000 character note field. EDC ActiveWeb™ provides the user with an easy to use interface that permits effortless full text Once the boxes or records to be retrieved have been identified, users simply add the items to their “shopping cart” for request or ordering purposes. They are then presented with an order confirmation of their request.


5] How do I logon to EDC Active Web?

Click here to access secure Formfile EDC ActiveWeb login.

Download ActiveWeb Help Manual – Basic Guide


6] How do I change my password on EDC Active Web?


7] How do I perform searches in ActiveWeb?


8] How do I manage images in Active Web?


9] How do I manage electronic documents in ActiveFile Web?


10
] How do I place an order in ActiveWeb?

 
11
] How do I fold an archive box?


12] How do I fold a plan box?

 

13] How do I search for boxes by department and status?

Basic guide for searching boxes by different department and status of the boxes.

Download Searching for boxes by department and status   (Check your download folder) 

 

14] How do I search for indexed files and order the box?

Basic guide for searching indexed file and place an order for box.

Download Search for indexed file and order for box   (Check your download folder)

 

15) What is Confidential document destruction?

Confidential docucment destruction is one of the key services that Formfile provides. Formfile will collect your information, both paper and digital and ensure that it is destroyed in a confidential manner. All paper information is double shredded, pulped and recycled into cardboard under the supervision of Formfile's police checked employees. Digital information is erased and crushed. Formfile can provide a certificate of destruction.

Formfile Secure Shredding Video

16) What types of confidential destruction do you do?

Formfile's secure destruction service allows for both large and small quanitity destruction. Our Customer Service Team members can deliver 240l or 120l security destruction bins to your premises. These bins are locked onsite to prevent access to your information and are rotated either weekly, fortnightly or monthly to allow for full maximisation of the service. Individual boxes of destruction can be collected daily from your business or collection of bulk destruction can be organised.

17) Can you collect bulk confidential destruction?

Bulk destruction services for large jobs can be arranged and co ordinated with a minimum of inconvenience to your business. Individual boxes of destruction can be collected daily from your business or collection of bulk destruction can be organised. Formfile's highly experienced team have all had security checks and have signed confidentiality agreements in place.

18) Do you organise secure destruction bins?

Formfile's secure destruction service allows for both large and small quanitity destruction. Our Customer Service Team members can deliver 240l security destruction bins to your premises. These bins are locked onsite to prevent access to your information and are rotated either weekly, fortnightly or monthly to allow for full maximisation of the service. Casual bins are also available on an adhoc basis.

19) Can you organise casual destruction bins

Formfile's secure destruction service allows for both large and small quanitity destruction. Our Customer Service Team members can deliver 240L or 120L security destruction bins to your premises. These bins are locked onsite to prevent access to your information and are rotated either weekly, fortnightly or monthly to allow for full maximisation of the service. Casual bins are also available on an adhoc basis.

20) Is the destruction process environmentally friendly?

Formfile will collect your information, both paper and digital and ensure that it is destroyed in a confidential manner. All paper information is double shredded, pulped and recycled into cardboard under the supervision of Formfile's police checked employees. Formfile is committed to mainitaining our environmental credentials.

21) Can I have a certificate of destruction?

Yes. Formfile can provide a certificate of destruction at no charge. Confidential docucment destruction is one of the key services that Formfile provides. Formfile will collect your information, both paper and digital and ensure that it is destroyed in a confidential manner. All paper information is double shredded, pulped and recycled into cardboard under the supervision of Formfile's police checked employees. Digital information is erased and crushed.

22) What can I put in a secure destruction bin?

Formfile's secure destruction bins can accept: Arch lever folder, all papers, paperclips, staples and bull dog clips. It is not safe to add: glass, tissues, paper towels, food or drink containers, building materials or general rubbish, xrays.

23) Can you organise secure destruction throughout Australia?

Formfile can facilitate the secure, safe and total destruction of your companys sensitive documents and media in all states of Australia. All material remains in the care of Formfile until the secure destruction process is complete. All confidential information is shredded, pulped and recycled.

24) How do I organise secure destruction?

Simply call Formfile's friendly customer service team on 03 9575 6666 or 1800FORMILE and we can facilitate the secure, safe and total destruction of your companys sensitive documents and media. All material remains in the care of Formfile until the secure destruction process is complete. All confidential information is shredded, pulped and recycled

25) How do I move or relocate Formfile Tidy FIles Cabinets?

Simply call Formfile's friendly customer service team on 03 9575 6666 or 1800FORMILE and we can facilitate the the relocation of your Tidy Files Cabinet. They are very heavy and are best handled by two men.
Relocating a Formfile Tidy Files Cabinet.docx

26) How do I maintain and care for a Formfile Tidy FIles Cabinets?

Q. The Drawers wont come out all the way?
A. Hold the drawer underneath with both hands, one on either and pull out evenly. Clean the runners with a tissue

Q. One Drawer is sagging and scrapes on the lower drawer
A. Pull the drawer out and look at the runner on the side. If it appears bent then it will need to be replaced.

Q. Two drawers can be opened at once
A. If this is the case, be very careful when using and call Tidy Files & Cabinets straight away. The anti-tilt system will need to be looked at.
Formfile Tidy Files Cabinet Care and Maintenance.docx

27) How do I do a quick order for Tidy FIles Tabs?

Just complete the attached sheet and either email to Info@formfile.com.au or fax to 03 9575 6677
Tidy Files Quick Order Form.docx

28) What areas of Melbourne do you service?

Abbotsford, Aberfeldie, Airport West, Albanvale, Albert Park, Albion, Alphington, Altona Meadows, Altona North, Altona, Ardeer, Armadale North, Arthurs Creek, Arthurs Seat, Ascot Vale, Ashburton, Ashwood, Aspendale Gardens, Aspendale, Attwood, Avondale Heights, Avonsleigh, Balaclava, Balwyn North, Balwyn, Bangholme, Banyule, Baxter, Bayswater North, Bayswater, Beaconsfield Upper, Beaconsfield, Beaumaris, Bedford Road, Belgrave, Belvedere Park, Bend Of Islands, Bennettswood, Bentleigh East, Bentleigh, Berwick, Beveridge, Bittern, Black Rock, Blackburn North, Blackburn South, Blackburn, Blairgowrie, Bonbeach, Boronia, Box Hill North, Box Hill South, Box Hill, Braeside, Braybrook, Brentford Square, Briar Hill, Brighton East, Brighton Road, Brighton, Broadmeadows, Brookfield, Brooklyn, Brunswick East, Brunswick West, Brunswick, Bulla, Bulleen, Bundoora, Burnley, Burnside, Burwood East, Burwood Heights, Burwood, Cairnlea, Camberwell East, Camberwell North, Camberwell South, Camberwell West, Camberwell, Campbellfield, Cannons Creek, Canterbury, Cardinia, Carlton North, Carlton South, Carlton, Carnegie, Caroline Springs, Carrum Downs, Carrum, Caulfield East, Caulfield Junction, Caulfield North, Caulfield South, Caulfield, Central Park, Chadstone, Chelsea Heights, Chelsea, Cheltenham East, Cheltenham, Chirnside Park, Christmas Hills, Clarinda, Clarkefield, Clayton South, Clayton, Clematis, Clifton Hill, Clyde North, Clyde, Coatesville, Coburg North, Coburg, Coldstream, Collingwood, Collins Street East, Collins Street West, Coolaroo, Cottles Bridge, Craigieburn, Cranbourne East, Cranbourne North, Cranbourne South, Cranbourne West, Cranbourne, Cremorne, Crib Point, Cromer, Croydon Hills, Croydon North, Croydon South, Croydon, Dallas, Dandenong North, Dandenong South, Dandenong South, Dandenong, Darling, Deer Park East, Deer Park, Delahey, Dendy, Derrimut, Devon Meadows, Diamond Creek, Dingley Village, Dixons Creek, Docklands, Doncaster East, Doncaster Heights, Doncaster, Donnybrook, Donvale, Doveton, Dromana, Eaglemont, East Keilor, East Melbourne, East Melbourne, Edithvale, Elsternwick, Eltham North, Eltham, Elwood, Emerald, Epping Dc, Epping, Essendon North, Essendon West, Essendon, Eumemmerring, Exford, Fairfield, Fawkner, Ferntree Gully, Fingal, Fitzroy North, Fitzroy, Five Ways, Flemington, Flinders Lane, Flinders, Footscray, Forest Hill, Fountain Gate, Frankston North, Frankston South, Frankston, Garden City, Gardenvale, Gembrook, Gilderoy, Gladstone Park, Glen Huntly, Glen Iris, Glen Waverley, Glenroy, Gowanbrae, Greensborough, Greenvale, Gruyere, Guys Hill, Hadfield, Hallam, Hampton East, Hampton North, Hampton Park, Hampton, Harkaway, Hastings, Hawksburn, Hawthorn East, Hawthorn, Healesville, Heatherton, Heathmont, Heidelberg Heights, Heidelberg Rgh, Heidelberg West, Heidelberg, Highett, Highpoint City, Hillside, Hmas Cerberus, Hoddles Creek, Holmesglen, Hopetoun Gardens, Hoppers Crossing, Hotham Hill, Houston, Hughesdale, Huntingdale, Hurstbridge, Ivanhoe East, Ivanhoe, Jacana, Jeetho, Junction Village, Kalkallo, Kallista, Kalorama, Kangaroo Ground, Karingal, Kealba, Keilor Downs, Keilor North, Keilor Park, Keilor, Kensington, Keon Park, Kerrimuir, Kew East, Kew,Keysborough, Kilsyth South, Kilsyth, Kings Park, Kingsbury, Kingsville, Knox City Centre, Knoxfield, Kooyong, Krowera, Kunyung, Kurunjang, Laburnum, Lalor, Launching Place, Laverton North, Laverton, Law Courts, Law Courts, Lilydale, Little River, Lower Plenty, Lysterfield South, Lysterfield, Macclesfield, Macleod, Maidstone, Main Ridge, Malvern East, Malvern, Maribyrnong, Maryknoll, Mccrae, Mckinnon, Meadow Heights,Melbourne Airport, Melbourne University, Melbourne, Melbourne, Melton South, Melton, Mentone, Menzies Creek, Merlynston, Merricks, Mickleham, Middle Camberwell, Middle Park, Mill Park, Mitcham, Monbulk, Mont Albert North, Mont Albert, Montmorency, Moonee Ponds, Moorabbin Airport, Moorabbin East, Moorabbin, Moorooduc, Mooroolbark, Mordialloc, Moreland, Mornington, Mount Cottrell, Mount Dandenong, Mount Eliza, Mount Evelyn, Mount Martha, Mount Waverley, Mountain Gate, Mulgrave, Murrumbeena, Nar Nar Goon, Narre Warren East, Narre Warren North, Narre Warren South, Narre Warren, Newport, Niddrie, Noble Park North, Noble Park, North Melbourne, North Warrandyte, Northcote, Northland Centre, Notting Hill, Nunawading Bc, Nunawading, Nutfield, Oak Park, Oaklands Junction, Oakleigh East, Oakleigh South, Oakleigh, Officer, Olinda, Ormond, Pakenham Upper, Pakenham, Park Orchards, Parkdale, Parkville, Pascoe Vale South, Pascoe Vale, Patterson Lakes, Pines Forest, Plenty, Point Cook, Port Melbourne, Powelltown, Prahran, Preston South, Preston, Princes Hill, Rangeview, Red Hill South, Red Hill, Regent West, Research, Reservoir, Richmond, Ringwood East, Ringwood North, Ringwood, Ripponlea, Robinson, Rosanna, Rosebud West, Rosebud, Rowville, Roxburgh Park, Royal Melbourne Hospital, Rye, Safety Beach, Saint Helena, Sandown Village, Sandringham, Sassafras Gully, Sassafras, Scoresby Bc, Scoresby, Seabrook, Seaford, Seaholme, Seddon West, Seddon, Selby, Seville, Sherbrooke, Shoreham, Silvan, Skye, Somers, Somerton, Somerville, Sorrento, South Kingsville, South Melbourne Dc, South Melbourne, South Yarra, Southbank, Southland Centre, Spotswood, Springvale South, Springvale, St Albans, St Andrews Beach, St Kilda East, St Kilda Road Central, St Kilda Road, St Kilda South, St Kilda West, St Kilda, Steels Creek, Strathewen, Strathmore Heights, Strathmore, Studfield, Sunbury, Sunshine, Surrey Hills, Sydenham, Syndal, Tankerton, Tarneit, Taylors Lakes, Tecoma, Templestowe Lower, Templestowe, The Basin, The Patch, Thomastown, Thornbury, Three Bridges, Toolangi, Toolern Vale, Toorak, Tootgarook, Tottenham, Travancore, Truganina, Tuerong, Tullamarine, Tunstall Square Po, Tyabb, University Of Melbourne, Upper Ferntree Gully, Upwey, Vermont South, Vermont, Viewbank, Wandin North, Wantirna South, Wantirna, Warrandyte South, Warrandyte, Warranwood, Waterways, Watsonia, Watsons Creek, Wattle Glen, Wattle Park, Werribee, West Footscray, West Melbourne, Westmeadows, Wheelers Hill, Williamstown, Windsor, Wishart, Wonga Park, Woodleigh, Woori Yallock, World Trade Centre, World Trade Centre, Wyndham Vale, Yallambie, Yarra Glen, Yarra Junction, Yarrambat, Yarraville West, Yarraville, Yellingbo, Yuroke.